What action should a PCT take regarding patient confidentiality?

The correct action for a Patient Care Technician (PCT) regarding patient confidentiality is to maintain strict confidentiality and respect privacy. This principle is a foundational aspect of healthcare ethics and is essential for building trust between patients and healthcare providers. Protecting patient information is not only a moral responsibility but also a legal requirement under regulations such as HIPAA (Health Insurance Portability and Accountability Act), which governs the privacy and security of patients' medical records.

By upholding confidentiality, the PCT ensures that sensitive health information remains private and is only shared with authorized individuals involved in the patient's care. This practice promotes a safe environment where patients can feel secure discussing their health concerns without fear of their information being disclosed inappropriately. Ultimately, maintaining confidentiality is crucial for ethical healthcare delivery and fostering a therapeutic relationship with patients.